Alison Brien

honor the work. cherish the people. burn the ego.

Rochester Institute of Technology, 2010

B.S. International Business

MBA

Okta / Auth0

Nov 2020 - Present

Product Manager, Developer Experience

Responsible for strategic alignment of Auth0 Developer Experience, Support Product across a portfolio of Developer Experience Products

Drive new product features from ideation, requirements gathering, requirement
synthezing, to delivery and beyond
Monitor and track current product/new feature usage to optimize ROI
Interview/Research customers to understand current hurdles to success and evaluate
opportunities to continuously improve the product
Partner with sales and marketing to communicate new feature roadmap and align with
prospective customer expectations of the product
Work closely with design and engineering to deliver agile, continuous improvements along
with new features
Analyze and report out to stakeholders across the entire company with focus on
strategic success

Senior Technical Program Manager

Responsible for strategic implementation of a scalable, sustainable, vendor-hosted support platform
Oversee 6 technical support initiatives, 15 projects across all of Auth0 Customer Success ranging from technology & process to people & culture
Drive toward technical clarity and alignment in areas of deeper complexity
Break down strategic initiatives into tangible programs that teams can execute against
Stood up and currently act as Technical Project Manager for Auth0’s Support Business Transformation team to implement technical requirements across all of Customer Success
Establish and report project metrics, budget, and risks to executive leadership across Auth0 Product Unit
Influence product, engineering, IT, and cross-functional teams to identify opportunities to drive impact
Manage project scope, budget and timeline involving resources across product & engineering, business operations, and customer success with strong focus in change management
Provide all project communications for internal stakeholders at various levels across the entire organization
Create and implement adoption of enterprise project artifacts in Customer Success PMO

Apiture

June 2018 - Nov 2020

Technical Program Manager

Implemented first-time scrum adoption and continuous, iterative SDLC improvements across seven distributed scrum teams
Stood as first line of discussion for sprint scope and first line of offense for engineering roadblocks
Reported across multiple teams' delivery data to make informed decisions regarding process constraints and suggest improvements
Acted as cross-organization contact for full program implementation for Apiture's innovative, rapidly changing fintech products
Facilitated a product idea through sometimes messy technical hurdles to drive the delivery across the finish line
Worked with Product and Engineering to ensure the right level of understanding and the right culture & process exists to take high level concepts and feature ideas and help break them down into stories and sub-tasks
Ensured fast-paced, cross-functional teams have direction, priority, and work-life balance in place at all times to reach internal and customer commitments

Revel Woods

Nov 2016 - June 2018

Director of eCommerce

Managed communication between development agency and internal stakeholders for business launch
Wrote business requirements for implementation of website
Set KPIs and strategic marketing objectives for website & business launch
Managed budget, timeline, and scope of site implementation
Implemented Google Analytics strategies and Tag Manager for site
Created and managed site content (product descriptions, CMS pages, blog posts, etc)

Blue Acorn

April 2015 - Nov 2016

Technical Project Manager

Lead and managed a cross-functional agile team of designers and developers
Created and managed project budget, timeline, roadmap and scope documentation
Coordinated design, requirements, and development in an agile environment to ensure project timelines were met
Advised on Google Analytics and other technical requirements for website delivery
Served as primary point of contact for the client and internally across multiple projects

Nordic Consulting Partners

July 2013 - Feb 2015

Senior Consultant and Project Manager

Lead and managed the technical ICD-10 diagnosis transition for all outpatient revenue
Embedded as part of the hospital’s project team to coordinate application development and determine project scope
Advised on technical specs and build items for optimizing current electronic medical record software
Documented system requirements for new development or system enhancements/ modifications
Created integrated test plans for execution of development

Benefitfocus

July 2012 - Feb 2013

Project Manager

Implemented full-service HR benefits management systems for employers all over the country
Lead and managed cross-functional teams to ensure project success
Tracked project milestones across 5-10 projects simultaneously
Guided clients through first-time use of an electronic system for large employer groups
Managed insurance carrier expectations and managed internal technical resources for annual open enrollment success

Epic

Dec 2010 - June 2012

Project Manager

Ensured the success and delivery of multiple large-scale electronic medical record implementations around the country
Managed client risks and mitigation strategies
Created project deadlines and milestones for tracking project success
Lead and mentored both internal and client project team members
Reported on resources, budget utilization and project status to key stakeholders internally at hospital’s C-level